Returns Policy

Unopened Items

You may return most new, unopened items within 30 days of delivery for a full refund no questions asked, excluding shipping charges. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Opened Items

If the package is opened or damaged we may charge up to a 20% Restocking fee. This will be determined after we inspect the merchandise. Any restocking fees will be deducted from the return amount.

Items Purchased from Road Teams

If you wish to return items purchased from our Road Teams the above Policies apply, in addition you will need to provide Proof of Purchase. This would include a Credit Card Receipt or Sales Ticket. It may be necessary to request Proof of Purchase from the Road Teams prior to returning any items.

Timing for Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

How Do I Process a Return

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Note: Items Purchased from Road Teams cannot be handled through the website. You will need to call us at 866-603-8388 and request a Return Authorization. Special conditions will apply, see Details list above.

 Warrantee Repairs and Replacements

Some products may be eligable for extended warrantee repairs and/or replacement. See the product detail pages for more information. Proof of Purchase is required in most cases.  Please contact us with any questions regarding product warrantees.

Shipping Policy

Ship to Locations (US and Canada)

We can ship to virtually any address in the United States and Canada. Note that there are restrictions on some products, and some products cannot be shipped to all destinations.

Other Destinations

For all other shipping destinations please contact us at 866-603-8388.

 Transit Time

When you place an order, we will estimate shipping costs in the Shopping Cart. Delivery dates are based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. In-stock merchandise will normally arrive in 3-6 business days after the order is received. Orders are shipped via UPS, FedEx or USPS.

Shipping Weights and Rates

The shipping rates for many items we sell are weight-based. However, in some cases the Carriers' Dimensional Weight Rates are in effect. Standard weights of items can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full unit of measure (Pounds /Ounces).

Handling Fees

Shipping Charges may include Handling Fees depending on the shipping method and destination.

Free Shipping Offers

Free Shipping Offers are only in effect for the lower, continuous 48 States (excluded are Alaska, Hawaii and the Canadian Provinces). Free Shipping includes standard Ground Services for FedEx and UPS and Standard Parcel Post for USPS. No expedited options are included in our Free Shipping Offers.

Other Shipping Information

•Business Days do not include weekends or holidays.

•Allow 1-2 days additional for Alaska and Hawaii, 3-5 days to Canada.

•Shipments to more than one address may require shipping and handling charges for each address.

•Overnight Air Express orders placed after 1 PM Mountain Time will ship the following business day.

•Items shipped directly from our vendors will require additional time for delivery. Returns may be subject to a manufacturer's restocking charge.